Policy Privacy jili city

1 Information We Collect

To deliver a smooth, secure, and high-quality service, jili city collects certain categories of information from users of our platform. We ensure that only data that is genuinely necessary is collected — nothing more.

Information you provide directly:

• Full name, date of birth, gender, and nationality upon account registration.
• Email address, phone number, and other contact details.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as a national ID or passport when required.
• Information you share when contacting our customer support team.

Information collected automatically:

• Your IP address, device type, operating system, and browser information.
• In-platform activity data such as games played, session duration, and betting history.
• Access log data and financial transaction records.
• Cookie and tracking technology information as described in Section 5.

2 How We Use Your Information

The information we collect is used transparently and responsibly. The following are the primary purposes for which your data is used on the jili city platform:

We do not use your data for any purpose beyond those stated above without obtaining your prior consent. If you do not wish to receive marketing communications, you may withdraw your consent at any time through your account settings.

3 Sharing Information with Third Parties

Jili city does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information with trusted parties:

• Payment service providers — to process your deposits and withdrawals securely through approved channels.
• Technology service providers — such as server infrastructure, analytics, and technical support that help operate the platform.
• Regulatory authorities — when required by law, court order, or directive from a legitimate authority.
• Approved business partners — only with your explicit consent and subject to strict data protection agreements.

All third parties working with jili city are required to comply with our data protection standards and are not permitted to use your information for any purpose other than those specified in their service agreements with us.

4 Data Security and Protection

Protecting your personal data is jili city's highest priority. We invest in the latest security infrastructure and continuously update our protocols to address ever-evolving cyber threats.

The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Data-at-rest encryption for sensitive information such as passwords and financial details.
• Two-factor authentication (2FA) for an extra layer of security during login.
• 24/7 security monitoring to detect and respond to any suspicious activity.
• Regular security audits conducted by our internal security team and independent third parties.
• Strict access controls — only authorised staff may access user data, and only to the extent required for their duties.

5 Cookies and Tracking Technology

The jili city platform uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and navigation. Cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve our services.
• Functional Cookies: Remembering your preferences such as language and display settings for a more personalised experience.
• Security Cookies: Helps detect and prevent fraudulent activity and keeps your session secure.

6 Your Privacy Rights

As a jili city user, you have the following rights regarding your personal data, in line with Malaysia's PDPA and international best practices:

To exercise any of the above rights, contact our privacy team at [email protected]. We will process your request within 14 business days.

7 Child Data Protection

The jili city platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Should we find that we have collected data from children or minors without proper age verification, we will take immediate steps to delete that information and close the relevant account.

8 Amendments to This Privacy Policy

Jili city reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies we use. Any significant changes will be communicated to you via your registered email or in-platform notification.

The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically. Continued use of the jili city platform after any amendments take effect will be considered your acceptance of the updated policy.

9 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist.

• Email: [email protected]
• Response Time: Within 14 business days for privacy-related enquiries
• Live Support: Available 24/7 via in-platform live chat

We are committed to addressing every enquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priorities.