At jili city, online entertainment should be fun — not a burden. We believe every player deserves a healthy, controlled, and fully safe gaming experience.
Our approach: gaming as a leisure activity, not a source of income.
Use our deposit limit tool before starting each session.
Keep track of your session length and take breaks when needed.
You have full control — pause, take a break, or limit your account.
Our team is ready to assist you at any time, 24 hours a day.
Losses are part of the game — never chase them with bigger bets.
Need immediate help?
Contact us at:
[email protected]
24/7 support is available via live chat in the app.
Responsible gaming means enjoying every session purely as entertainment — with full control over your time, money, and decisions. At jili city, we take this principle seriously, not as a formality, but as the foundation of a positive and sustainable gaming experience for all our members in Malaysia.
Online gambling, like any other form of entertainment, can be a highly enjoyable experience when done within healthy boundaries. The question is not how often you play, but whether you play by your own free choice, with money you can afford to spend on entertainment, without affecting your daily life.
We at jili city believe every player is a responsible individual, and we provide all the tools needed to ensure your gaming experience remains enjoyable, controlled, and stress-free. Our responsible gaming policy is designed to complement — not replace — your own personal judgement.
Recognising the early signs of problem gambling is the most important step. The sooner you or those around you notice these changes, the easier it is to seek help and return to healthy gaming habits.
Using rent money, bill payments, or savings to gamble — especially when you feel compelled to do so.
Chasing losses by continuing to play longer or increasing bets after consecutive losses.
Lying to family, friends, or employers about your gambling activity or the amount of money spent.
Feeling anxious, irritable, or stressed when unable to play — or when trying to stop playing.
Neglecting work, study, or family responsibilities due to excessive time spent gambling.
Borrowing money or selling assets to obtain additional funds for gambling.
If you identify two or more of the above signs in yourself, we encourage you to use the self-control tools we provide or contact our support team for further assistance.
Take a few minutes to answer the questions below honestly. This is not an official test, but a personal guide to help you assess your own gaming habits. There are no right or wrong answers — only self-awareness matters.
Have you ever played with more money than you originally planned in a single session?
Have you ever returned to play the next day just to win back money you had lost?
Have you ever felt the need to hide your gambling activity from people you care about?
Has gambling caused financial problems in your life or your family's life?
Have you ever tried to stop or cut back on gambling but failed despite your best intentions?
Have you ever gambled to escape problems, stress, or feelings of loneliness?
Jili city provides a range of self-control tools that you can activate directly from your account. These tools are designed to give you full control over your gaming experience without any waiting or approval from any party.
Set the maximum amount you can deposit within a daily, weekly, or monthly period. This limit takes effect immediately and can be reduced at any time.
Set a maximum duration for each gaming session. Our system will alert you when the time limit is nearly reached and will automatically log you out if necessary.
Set a maximum loss amount you are willing to accept within a given period. Once the limit is reached, gameplay will be automatically stopped for that period.
Take a short break ranging from 24 hours to 30 days. While break mode is active, you cannot log in or perform any transactions on your account.
If you feel you need to stop completely for a longer period, self-exclusion options of 6 months, 1 year, or permanently are available for you to activate.
Enable in-app notifications to remind you of your playtime, amount spent, and limits you have set for yourself.
Sometimes, the people around us notice changes earlier than we do ourselves. If you are concerned about the gambling habits of someone you care about, there are several steps you can take to help with compassion and without judgement.
This platform is for individuals aged 18 and above only.
Jili city takes child protection very seriously. We implement a strict age verification process during registration and periodic KYC checks to ensure no minors can access our platform.
If you share a device with children or teenagers at home, we strongly recommend the following steps:
Keep your jili city account protected with a unique password and never share it with anyone, including family members.
2FA ensures only you can log in to your account, even if someone knows your password.
Do not save your login credentials on shared devices. Always log out when you are done playing.
Consider installing parental control software on home devices to restrict access to gambling websites.
Seeking help is a sign of courage, not weakness. If you or someone you know needs support with a gambling problem, here are steps you can take right away:
The first and most important step is accepting that gambling has begun to negatively affect your life. There is nothing to be ashamed of — problem gambling is a health issue, not a personal failure.
Activate Cool-Off Mode or self-exclusion in your account right away to give yourself the space to think and recover without distractions.
Share your situation with a trusted family member or friend. Social support is a key factor in the recovery process.
Speak with a qualified counsellor or mental health professional. Malaysia has a range of official support resources that can help you at little to no cost.
Our support team can help you activate account protection measures, provide guidance, and connect you with the right resources.
Six reasons why our members feel safe and comfortable playing with us
256-bit SSL data encryption, two-factor authentication, and continuous suspicious activity monitoring keep your account secure at all times.
From deposit limits and time limits to loss limits and break mode — all control tools are available directly in your account and can be activated in under two minutes.
Our trained support team is available at any time — whether for technical issues, account matters, or responsible gaming concerns.
We display your full betting, deposit, and withdrawal history in your account so you always know exactly how much has been spent.
Our integrated KYC process ensures that only individuals aged 18 and above can register and play, protecting minors from unauthorised access.
We continuously update our responsible gaming policies and tools based on player feedback and the latest industry standards for the best possible experience.
Join the jili city community today and enjoy a gaming experience that is safe, enjoyable, and fully in your control.